Customer story · 3 min read
BUDDLEY makes time to make a difference
A practical product, a clear webshop and an order handled properly. For the customer, it should be simple. Behind the scenes, that takes processes that work well together. BUDDLEY is working on this deliberately. Nohou advises on the next steps in automation. BUDDLEY implements them itself.
Practical products, carefully organised
From towel racks and step stools to cable boxes and bamboo accessories, BUDDLEY sells products that make everyday life at home easier. The company reaches customers through its own webshop and platforms such as bol.com, Amazon and Kaufland.
BUDDLEY is a growing, ambitious business. It focuses on both its product range and the way work is organised. Behind every product are data, orders and customer questions. The better that work is organised, the more attention remains for the customer.
Growth calls for a workable organisation
More sales also mean more work behind the scenes. If every additional order requires the same manual tasks, administration grows along with it.
BUDDLEY therefore makes a deliberate choice to automate. Organising recurring work as well as possible allows employees to spend their time on matters that need attention and judgement.
This fits how we at Nohou look at processes. Which tasks keep recurring? Where does information need to be copied? And where is an employee’s knowledge essential? These questions help reveal where automation makes sense.
Advice that helps BUDDLEY move forward independently
Nohou works with BUDDLEY to consider what else can be automated and how the company can approach it. We help weigh the possibilities and identify steps that fit everyday work and the organisation’s ambitions.
We look at how processes connect. Making one step faster only really helps if the next step can follow smoothly. Information needs to be available where it is needed, and ways of working must remain understandable for the people using them.
BUDDLEY handles implementation itself. Knowledge of the work and ownership therefore remain within the company. Our contribution is advice that helps BUDDLEY make considered decisions and move forward independently.
More time to offer value
For BUDDLEY, automation is a way to free up time for the difference it wants to make. Time to develop its product range, help customers and improve its service.
This is where BUDDLEY and Nohou meet. Well-organised processes give people room to do their work well. Nohou helps clarify the possibilities; BUDDLEY puts them into practice.